Visitor Experience Manager

This job posting has closed.

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Will manage the admission desk, public educational programs and help with administrative tasks. The Visitor Experience Manager is an energetic, organized team player with a strong commitment to providing the highest quality visitor experience to engage all audiences. The Visitor Experience Manager will foster a warm and welcoming environment for museum visitors, ensuring that they are informed about daily programming and other offerings, including membership. The Visitor Experience Manager must have a passion for planning educational public programs in a museum setting. This position is 16-24 hours a week depending on the time of the year. The Museum is open on weekends in the Spring, Fall, Winter and Tuesday-Sunday in the summer. The Visitor Experience Manager must be available to work a weekend day, some nights depending on the special event and holidays.

Responsibilities:

• Promote and sell memberships, admission tickets, gift shop merchandise and provides member support, as needed.
• Oversee maintenance and utilization of admissions and merchandise software; manage sales transactions, including tracking, reporting, cash management, and opening and closing procedures, ordering gift shop merchandise and oversees inventory
• Book, staff and manage children's birthday parties, group tours & group visits
• Schedules & manages admission counter staff and responsible for opening and closing the Museum
• Create engaging public program content in collaboration with Executive Director and manages the public program delivery
• Participates in the docent program to ensure all public programs and special events have attentive and engaged volunteer and staff support
• Assists Executive Director with planning, promoting, scheduling & managing special events

Requirements:

• Experience in a museum or cultural attraction
• Associates Degree strongly preferred
• Experience in customer service
• Experience in educational public programs
• Ability to communicate effectively and articulately
• Great organizational and multi-tasking abilities
• Proficient with the google and Microsoft office suite of computer programs, specifically Word and Excel
• Carrying or lifting up to 20 pounds
• Standing for extended periods of time
• Highly energetic and motivated

Supervision/Contacts:

• Receives supervision from Executive Director
• Daily contact with Museum employees, volunteers and management
• Daily contact with visitors and outside vendors
• Will serve in supervisory role with some employees and volunteer

Environment:

• Employee is subject to inside and occasional outside environmental condition

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This job posting has closed.